Customer Review Video - Ellen Gets Replacement Windows We take a lot of pride in a job well done, and are grateful for the customers who let us know about it. Learn what Ellen, one our satisfied customers, has to say about our customer service, installation process and the new replacement windows in her favorite room.
“I like to thank everyone involved with the purchase of my new patio doors. From my initial salesperson to all the people in between. I live in a condo so working with HOA can be a little difficult at times. They did not want me to use anything but clear glass in the doors. I initially choose grills in all, but the board said no. My salesperson, Victor Perri, which I can't say enough about professionally and personally, really came through, changed the order and moved on. When the doors arrived, I was called and the install date was set. When the men started working, there was a rotted header to be repaired. So after talking with the HOA, they were dragging their feet. The installers got with their supervisor and were able to correct the problem in the same day with no extra cost. I can't say how pleased I was with their extra effort. I would tell anyone I would use them again in future projects. Thank you Stanek Windows! You lived up to your reputation of being high quality and customer first.” – William S., Euclid, OH | April 22, 2016
“All I can say is "WOW"! From the top down, the Stanek organization is second to none. My consultant salesperson Arnie was the best. He made the whole buying process enjoyable, educational, and reassuring, as he was very professional in his presentation. He was in close contact with me up until the installation, during the installation, and after the installation. In regards to the installation, wow, I was impressed. Joe and his team were unbelievable and did a professional job. Top of the class. After this wonderful experience, there is nowhere else I would go for windows than Stanek. I will definitely recommend Stanek to friends and neighbors. On a personal note, a big thanks goes out to John, the general manager, for being involved in helping with my purchase and for going out of his way to make me informed and sure of my decision. Thank you to everyone at Stanek. You’re the best.” – Larry B., Twinsburg, OH | April 7, 2016
“Your entire crew from sales to installation, performed above my expectations. I have been through a lot of sales presentations, only to be disappointed later with the actual product. That was not the case here. We received exactly what we thought we were buying. To top it off, the actual installation was outstanding. Mike, the job foreman, laid out the plan of action beforehand and then worked that plan step by step. He maintained control of everything and instructed his helper in how to do the work when necessary. Quality was the presiding standard and it was observed in every way possible. I love it when someone takes pride in their work. Finally, when the work was done, I was encouraged to take my time in inspecting the work. While I was doing that, the entire work area was thoroughly policed and cleaned up so you would never know someone had been there. Excellent job!” – Rick F., Lyndon, KY | December 17, 2015
"We recently purchased all new Stanek windows and a sliding door for my parent's house. They needed it since everything was original and 47 years old. Vic did a great job explaining the product and the process. He was very knowledgeable and confident in the product, but not overwhelming, and definitely, not pushy. The biggest compliment and praise we have is in the installation and the installers, especially Bernard. I personally have dealt with some horrible, disgusting contractors and am very cautious. Bernard has a great personality and put my mother at ease, which isn't easy. He went above and beyond making her comfortable throughout the install over three days. At one point, my mother lost power to her house from a storm. Before leaving, he offered her the use of his cellphone in case she needed to call someone. Those soft skills are rare to find in contractors, especially in today's world. He also did great work with the windows and trim." – Joyce and David M., Parma, OH | July 31, 2015